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FAQs

What is the return policy?

We do not accept returns unless there is damage upon receiving the product. If there is a problem we ask that you reach out to us within 7 days so that we can make the proper arrangements. 

How long does a product take to ship and how long until I receive my order?

We will ship the as soon as we finish it. Everything really is made to order. Orders take from 4-12 days to finish. If it takes longer we will message.  All of our products are shipped via UPS so once we ship the product you will receive the package within 2-4 business days. *We are not responsible for delays caused by UPS*

Where are you located?

We are located in Central Wisconsin.

Can I create a custom order or ask for alterations? 

Absolutely! If you have something in mind that you don't quite see on our page please feel free to message us! We love working with our customers to creating products specifically to fit your needs. Email us at hello.oliveworldco@gmail.com

How do I contact you to answer my questions?

There are a few different ways to contact us! The Facebook Messenger Button in the bottom right hand side of our page is the easiest way. You can also email us at hello.oliveworldco@gmail.com. Another way is to contact us through our Etsy page, https://www.etsy.com/shop/OliveWorldCo

 

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